Pathways 4 U
Customer Communication Series
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General
Announcements
Email Essentials
Email Essentials
Remote Work for Contact Centre Employees
Remote Work for Contact Centre Employees
Anatomy of a Sales Call
Anatomy of a Sales Call
Handling Digital Customers
Handling Digital Customers
Live Chat Essentials
Live Chat Essentials
Navigating a Customer Call
Navigating a Customer Call
Power Phrasing
Power Phrasing
Types of Challenging Callers
Types of Challenging Callers
Handling Hostility
Handling Hostility
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Pathways 4 U
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Summary
Customer Communication Series
Skill Level
:
Beginner